Dammit.
I ordered some memory stuff from eCost.com a few days ago, used paypal, no problems. Yesterday I bought a couple of Jawbone bluetooth headsets as gifts, and I used a different shipping address (obviously). Unfortunately, Paypal and eCost have their wires crossed, because my billing address was the same as the shipping address, which is incorrect. I tried to fix this, but couldn’t, then figured, “what the hell, it’s Paypal, they don’t need my correct home address anyway.”
So, I was wrong.
I got an email:
Dear Valued Customer:
Thank you for your recent on-line order. We appreciate your business!
We are experiencing an issue processing your recent order and need your assistance. Please contact us by calling [redacted]. We look forward to hearing from you.
Please note that if we do not hear from you within 48 hours of this message, we will assume that you are no longer interested in this order and will suspend further processing of your order.
Thank you in advance for your assistance.
It sounds a bit scammy, so I checked the web for the number given in the email, and it leads to eCost, so I give them a ringy-ding. I have my first encounter with an extremely chipper Indian girl. Indian customer service is rarely chipper, so extremely chipper is unexpected. We don’t understand each other very well, so the call went on longer than it should, and I had to make sure we were talking about the same order (remember, the memory order earlier… heh, I made a funny), but I think I understand that she wants me to log into my account and change the incorrect billing address. Fine, I can do that.
I log in (after searching the web for a way to log into my account on eCost, because there are no direct links), see that I can’t change my billing address, and figure I’ll shoot off an email with my billing address as well as explaining the situation, and all will be well.
Yeah, you’re right. I wouldn’t be writing this if all went well.
I get an almost exact replica of the original email as a reply, saying there’s a problem with my order and I should call their number. Shit.
Dear Ecost.com Valued Customer,
Thank you for your recent inquiry. After reviewing your order I see that there is some more information that we must verify with you. We do apologize for any inconvenience that this may have caused you.
If you would, please contact our customer contact center at [redacted] and one of our agents will be more than happy to assist you.
Thank you for visiting eCOST.com,
Customer Service Specialist
Further, they sent another email saying that my order had been canceled per my request. Well no, I didn’t request that, so I reply to that email and say so.
Are you quicker than me in figuring out what kind of response I got to that email? Yup, you guessed it.
Dear Ecost.com Valued Customer,
Thank you for your recent inquiry. After reviewing your order I see that there is some more information that we must verify with you. We do apologize for any inconvenience that this may have caused you.
If you would, please contact our customer contact center at [redacted] and one of our agents will be more than happy to assist you.
Thank you for visiting eCOST.com,
Customer Service Specialist
So I sent emails canceling the order and I’m done. Here’s their response to my request to cancel the order:
Dear Ecost.com Valued Customer,
Thank you for your recent inquiry. Unfortunately, according to our records your order was cancelled. We do apologize for any inconvenience that this may have caused you.
Thank you for visiting eCOST.com,
Customer Service Specialist
Original Message Follows: ————————
Please cancel my order. I will take my business elsewhere.
Thank you.
Not so unfortunate. Yeah… so skip eCost.com if you can. Their customer service sucks.
Roger Wojahn – Oh No You Didn’t
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